Shipping policy

Nala&Co. Shipping Policy & Processing Times

1. Shipping Methods and Timelines:

  • We offer a standard shipping option for a flat rate of $10.00 CAD across Canada.
    • Standard shipping typically takes 1 to 5 business days for delivery within Canada depending on location. 

2. Processing Time:

  • Orders are processed within 2-7 business days upon receipt of payment.
  • Customized or special-order items require additional processing time, which is typically between 12-15 business days.
    • Custom orders will receive their illustrations within 2-4 business days.
    • Production of your order will commence once the confirmation of your illustration(s) is complete. (usually via the email provided at checkout).

3. Shipping Rates:

  • Shipping across Canada has a flat rate of $10.00 CAD.
  • Shipping across the USA has a flat rate of $15.00 CAD.
  • Free shipping may be available for orders exceeding a certain dollar amount or during promotional periods:
    • Free shipping applied on Canadian orders over $80.00 
    • Free shipping applied on USA orders over $100.00
  • International shipping will be calculated at checkout.

4. Tracking Information:

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information.
  • You can track your package using the provided tracking number on our website or through the carrier's website.

5. International Shipping:

  • For international orders, customs duties and taxes may apply upon arrival in the destination country. These fees are the responsibility of the recipient.

6. Order Modifications and Cancellations:

  • If you need to modify or cancel your order, please contact us immediately. Once an order has been processed and shipped, modifications or cancellations may not be possible.
    • email - nala.co@hotmail.com

8. Lost or Damaged Packages:

  • In the event of a lost or damaged package, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order as quickly as possible.

9. Holiday Shipping:

  • During peak seasons and holidays, shipping times may be longer than usual due to high order volumes. We recommend placing orders in advance to ensure timely delivery! Thank you in advance for your patience!

10. Contact Information:

  • If you have any questions or concerns about our shipping policy, please contact us at nala.co@hotmail.com.

 

Policy Last Updated: 01.11.2025